Compliments, Comments, and Complaints

Your Opinion Matters

At the Sexual Violence Center, we are committed to providing the highest standard of support and services to survivors of sexual violence, their families, and the wider community. We recognize that there may be times when our advocates make mistakes or get things wrong. We value your feedback and believe it is crucial in helping us maintain and improve the quality of our work.

We welcome all compliments, comments, and complaints as they guide us in celebrating our successes, addressing concerns, and identifying areas for growth.

What is a compliment?

A compliment is positive feedback that acknowledges and appreciates something well done. It highlights something you liked, valued, or found helpful. In the context of a service or interaction, a compliment may be directed at the quality of the service, the professionalism of staff, or the overall experience.

Example: “The staff were incredibly supportive and made me feel safe during my visit.”

What is a comment?

A comment is a general observation, suggestion, or opinion about something. It can be positive, neutral, or constructive, and it’s often aimed at providing feedback or ideas to improve or enhance the service. Comments can include suggestions, requests, or observations about your experience or the way something is done.

Example: “I noticed there were a lot of great resources mentioned, but it would be helpful to have some of them linked on the website.”

What is a complaint?

A complaint is a negative or dissatisfied response, expressing concern, frustration, or disappointment about a service, interaction, or experience. Complaints often highlight areas where improvement is needed or where expectations were not met. A complaint may require investigation or resolution to address the issue.

Example: “I was frustrated that my appointment was delayed by 30 minutes without any communication or updates.”

How to Share Feedback

For compliments and comments, you can provide feedback in several ways:

  • Evaluation: Fill out our direct service evaluation here.
  • Email: Send your feedback to [email protected].
  • Phone: Call us at 612-871-5111.
  • Post: Write to us at Sexual Violence Center 2600 E 25th St, Suite C, Minneapolis, MN 55406

For complaints, please follow the instructions outlined in the Grievance Policy.

Participant Bill of Rights

As a participant utilizing SVC’s services, you have the right to:

  1. A respectful relationship with your advocate, free from verbal, physical, or sexual abuse.
  2. Receive all of SVC’s services without discrimination.
  3. Information about other available services.
  4. Be notified of any changes in service, whenever possible.
  5. Stop services or ask for a different advocate.
  6. Bring up and use these rights without SVC treating you differently or badly.

Read our full Participant Bill of Rights here.  

Grievance Policy

SVC places great importance on providing quality services to individuals who decide to utilize our services.  SVC is committed to ensuring that people served by our programs have the right to respectful and responsive services. In addition, participants have a right to private and confidential services free of verbal, physical, or sexual abuse.  SVC is committed to providing services that are inclusive and free of discrimination.  

Read our full grievance policy here.

Confidentiality

We respect your privacy and treat all feedback with confidentiality. Whether you are submitting a compliment, comment, or complaint, your personal information will be protected. You may choose to remain anonymous if you prefer, and we will handle your feedback in a manner that ensures your identity and details are kept secure. If you do provide your contact information, it will only be used to follow up with you regarding your feedback.

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